We have done our best to provide high quality products, and to prove it, we are offering a 365 day guarantee.
In the unlikely event you are not happy with your bands, just let us know within 365 days and we will be happy to send you an additional 6000 band refill set free or provide you with a full refund – your choice.(The free bag guarantee is limited to one bag per customer)
Full RubberBandBracelet customer support and warranty is only provided by RubberBandBracelet if a genuine product is purchased. You can identify genuine products by finding the RubberBandBracelet packaging and logo on the product.
To purchase bands, visit our store on Amazon – http://www.amazon.com/Rubber-Loom-Bands-Kit-Compatible/dp/B00G8P2T82/
To contact us you can either do it here on the website using the CONTACT US link or you can contact us at our store on Amazon. You will need your amazon order number.